TERMS & CONDITIONS

This website is owned and operated by Daniel Kavanagh. These Terms set forth the terms and conditions under which you may use our website and services offered by us. This website offers visitors a selection of wood-polymer composite products and useful accessories. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. If you disagree with these Terms, you must not use this website.

Our services offered:

This website offers users a selection of wood-polymer composite products and useful accessories.

Ownership of intellectual property

The user acknowledges that the content on this website is owned by WPC Supplies or providers of such material, including but not limited to all information, software, text, displays, images, videos and audio, protected by intellectual property or proprietary rights laws. This includes copyright and trademark laws, when applicable.

The user will ensure that the information provided by this website is only used for the user’s personal research and/or reference purposes and will not be copied, reproduced, redistributed or commercially exploited in any way.

Retention of right to change offering

Without prior notice, we may change the services we offer; stop providing the services or any features of the services we offer; or create limitations to the services we offer. We may temporarily or permanently terminate or suspend access to the services we offer without any notice or liability for any reason, or for no reason.

Limitation of liability

In no event shall Daniel Kavanagh (website owner), WPC Supplies as an entity or any employee be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or relating to the use of, or inability to use, this service, to the maximum extent permitted by applicable law.

To the maximum extent permitted by applicable law, Daniel Kavanagh, WPC Supplies as an entity or any employee assumes no liability for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

Indemnification

You agree to indemnify to the fullest extent and hold Daniel Kavanagh (website owner) harmless from any demands, loss, liability, claims or expenses (including, but not limited to solicitors’ fees), made against them by any third party due to, or arising out of, or in connection with your use of this website or any of the services offered on this website.

Right to change and modify Terms

We reserve the right to modify these terms and conditions at our discretion, therefore you should review these terms and conditions on a regular basis. The continued use of our website or our services by you, the user after any changes to our Terms constitutes your acceptance of the new Terms. Do not use or access (or continue to access) this website or our services if you do not agree with any of these Terms or any future versions of these Terms.

Jurisdiction

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the laws of Ireland. You hereby consent to any and all such claims and disputes to come within the exclusive jurisdiction of the Irish Courts.

Linked sites

This website may contain links to other websites which are provided for your convenience and information only and, as such you access them at your own risk and in accordance with the third-party site’s terms and conditions. WPC Supplies is not responsible for the content on these linked third-party sites and the provision of these links are not an endorsement of the content on these sites.

You may not implement a hyperlink to this website or provide any links that state or imply any sponsorship or endorsement of your website by WPC Supplies.

Website Images

Images on the website are to be used for guidance purposes for reasons including, but not limited to monitor/screen/display colour variations.

Product variation

Our composite products are manufactured by mixing natural materials and man-made materials and then extruded. The manufacturer endeavours to ensure consistency and uniformity during production, however, purchasers must acknowledge that there may be slight deviation in colour, dimensions or finish. This will not be subject to any rejection or claim against the supplier. Any slight deviations found in part of the goods will not entitle the purchaser to reject the remaining goods.

The product colour may vary from the image shown on the website due to monitor/screen/display colours, slight changes in batch colours or design updates. WPC Supplies recommend ordering a sample of our products prior to purchasing. Due to these changes in batch colours there may be discrepancies between products purchased at different times.

Fire Rating

Please note that our standard WPC products are not flame-proof, but a Fire Rating B (EN13501-1 CFL-S 1), Fire Behavior for Inflammable Materials can be achieved by adding a flame retardant. This will require a special order and there will be an additional cost.
A full Intertek.com test results certificate for the Fire Rating B standard is available upon request.

Promotional emails and content

If you have agreed to receive promotional messages and content from us, from time to time, by any contact form you have provided to us, including mail, email and phone number (for calls or text messages), you reserve the right to withdraw your consent to receiving such promotional messages at any time. Please just notify us at any time.

Customer support details & contact information for correspondence and complaints

To receive customer support services and to correspond with the website and it’s operators, please contact us by any of the following mediums:

Email: info@wpcsupplies.ie

Call: 056 77 58862

Write to us: WPC Supplies, High Street, Inistioge, Co. Kilkenny, R95 KN26.

Pro-Forma Invoices

Following purchase enquiries, pro-forma invoices will be issued to the customer, upon request or at the appropriate time before orders are confirmed or processed. The information provided on the pro-forma invoice, including, but not limited to product cost quotations, will remain valid for 30 days.

Delivery Policy

Delivery costs will be assessed for each purchase and will be included on the pro forma invoice.

We aim to achieve delivery of goods within 10 working days from order acceptance and payment confirmation.

We will inform you of the scheduled delivery date and approximate delivery time period in advance.

Due to the nature of the product, all deliveries will require the customer to have an individual capable of assisting the driver in unloading the goods in attendance and to sign the delivery receipt. Unless otherwise informed the goods will be unloaded by hand in the vicinity of the delivery truck.

The goods will require a signature for delivery acceptance. Before acceptance of delivery, please inspect the goods to ensure complete satisfaction with the products. Any shortages or damages found on delivery should be brought to the driver’s attention and notified to WPC Supplies within 24 hours of delivery by emailing info@wpcsupplie.ie.

In the case of product returns, delivery costs will be applicable subject to the terms and conditions of our returns policy in compliance with the customer’s rights.

Warranties

As guaranteed by our manufacturer the wood-polymer composite decking boards we provide come with a 15 year residential-use warranty. This excludes cosmetic damage and general wear and tear. Please see the installation video on our website from the manufacturer which contains the joist fixing centres, expansion gaps and degree of fall, to conform with their guarantee. For more information please email info@wpcsupplies.ie.

Pricing

The prices we charge for our products and services we provide are listed on our website. We reserve the right to change our prices for services (for example, including, but not limited to delivery costs) and products displayed at any time, and to correct pricing errors that may inadvertently occur.

The prices advertised on the website are inclusive of VAT.

Payments

Payments must be made it full for order completions.

Payment options include:

Electronic Bank Transfer

Cheque (Clearance confirmation is required before delivery)

Returns Policy

In accordance with the Consumer Information Regulations you have a period of 7 working days in which to cancel the contract without giving a reason and the only cost payable by you, the consumer is the direct cost of returning the goods, subject to the terms and conditions within our refund policy. If you would like to cancel your order within this period please email info@wpcsupplies.ie to request a cancellation and allow up to 72 hours for a response.

You may also cancel the contract for up to 14 working days after the goods are delivered. This is also subject to the terms and conditions within our refund policy, which are as follows:

Goods may only be returned once WPC Supplies has accepted a return request via email, which must be received on or before the 14th working day after the goods have been delivered. If the customer chooses to return the goods without requesting a return, the goods may be misplaced or lost and therefore no refund will be granted. Please email info@wpcsupplies.ie to request a return and allow up to 72 hours for a response.

Condition of goods

Goods must be unused, in original condition and contain all accessories originally included to be eligible for a refund. If goods appear used, WPC Supplies reserves the right to reject such goods being returned and therefore the goods will be rejected for a refund. Used condition includes, but is not limited to installed/altered products and cosmetic damage.

Return Delivery

Customers will pay for the return delivery costs. These costs are non-refundable and equivalent to the original delivery charge.

Refund Time Scale

After the return has been received and inspected, the customer will be informed via email as to whether the refund has been approved or rejected. If the refund is approved, return credit will be applied to the original method of payment within 30 days.

Submitting a Return Request

Email info@wpcsupplies.ie to request a return, the return process will not commence before WPC Supplies has accepted this request and responded in such a manner to the customer. Please allow up to 72 hours for a response. To improve our customer service, please add a detailed explanation of the reason for return.

Distance Selling

According to the Consumer Information Regulations you are entitled to the following:

Specified information before you order- this will be provided by product descriptions on our website and as a pro- forma invoice for purchases before your order is confirmed.
Order confirmation- We will send you an email confirming your order after payment has been processed.
Cancel the contract for up to 14 working days after the goods are delivered- this is in place subject to terms and conditions within our refund policy.

To conclude the purchase of our products

The following steps will be made to conclude the purchase of our products:

An enquiry made from the customer to WPC Supplies via post, email or telephone.
The issuing of a pro-forma invoice (valid for 30 days).
Agreement of the pro-forma invoice.
Payment of pro-forma invoice.
Order confirmation following payment – via email.

Contracts

Copies of pro-forma invoices, standard invoices and order confirmation receipts will be stored in our databases. These documents will have been emailed to the customer during the purchasing process. If the customer requires copies of these documents in the future, they may request copies within the holding time, according to regulations. Email correspondence will also be kept on our email servers.

Customers' identification & correction of errors before continuing an order

A pro-forma invoice can be used to identify and correct errors before continuing an order. By using the pro-forma invoice customers may contact WPC Supplies via phone call or email after which, upon agreement with the customer a new, corrected document will be issued via email to the customer.